Frequently Asked Questions

Why am I having trouble viewing the flyer?

Many computers store web pages on the hard drive to help access web pages more quickly. However, when your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. If an older version of our flyer appears, try refreshing the page. If the problem persists, or you have received an error message, follow your browser’s help menu to clear your computer’s cache.

How can I request donations for community events?

Foodland and CO-OP operators and employees are committed to enhancing the well being of the communities in which they live, work and play. We encourage you to contact your local store to discuss donation requests or possible fundraising opportunities.

Can I buy gift cards?

Gift Cards are available in amounts between $5 and $500, and can be used at any of our banners: Foodland, Sobeys, participating CO-OP stores and FreshCo across Canada.

Does Foodland and CO-OP accept Internet coupons?

We accept original coupons for products we sell, providing the coupon is intact and legible, proper size of item is purchased, coupon has not expired, has a coupon offer code or UPC, and it contains a Canadian redemption address. We accept one coupon per item. Coupon amount may not exceed purchase price of item. Internet coupons may be accepted if they meet the above and the following criteria:

  • There must be a picture of the product on the coupon.
  • The printed coupon must not be blurry.
  • The face value of the coupon cannot exceed $5.00.
  • We do not accept free product internet coupons.
  • The expiry date should not exceed 6 weeks from the day it was printed. All internet coupons will have an expiry date visible.
  • The coupon must have a Canadian redemption address.
  • The coupon must have only one UPC (i.e. bar code).
  • The coupon must say “INTERNET COUPON” to be legitimate.

For Buy One, Get One Free offers, a coupon may be accepted for the item purchased but not for the free item.

Coupon acceptance is at the discretion of store management. Please feel free to speak with the Store Operator/Manager should you have any other questions regarding coupons.

 

Do Foodland and CO-OP offer online ordering?

At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

Can I check product availability online?

At this time, customers are unable to check individual store product availability. However, you can access information about our Compliments line of products by visiting our website at www.compliments.ca. There are several reasons why we may not carry a product, including availability from the supplier, seasonality of an item or discontinuing one item to make room for a more popular item.

What is your product return policy?

We are committed to offering you great quality and fresh product! If you are not completely satisfied with the quality or freshness of your purchase from our store, bring it back and we will refund your money and give you a replacement product free of charge (within 7 days of purchase with receipt). Compliments/S!GNAL: If one of our products does not meet your expectations, please feel free to return it to the store on your next visit. Your purchase will gladly be replaced or refunded and your comments, with complete product information will be forwarded to the Compliments Customer Care Team.

What is your scanning pricing policy?

If the scanned price of a non-ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a maximum $10 value. Any additional “same” items would be rung in at the correct signed price.

Do Foodland and CO-OP have a rewards program?

Yes, Foodland, Sobeys and participating CO-OP stores in Atlantic Canada are sponsors of the AIR MILES® Rewards Program. Please visit our AIR MILES® FAQ page at https://www.airmiles.ca/arrow/ Help for more information.

Are AIR MILES® earned at Foodland or participating CO-OP stores redeemable at either banner?

Yes, AIR MILES® earned at Foodland, participating CO-OP stores or Sobeys may be redeemed at any of these locations.